Thank you for shopping with Casa Lumeya. We are committed to providing all our customers with a secure and transparent payment experience. Please read our payment policy carefully to understand how we process transactions on our site.
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
2. Payment Currency
All transactions on our site are processed in the currency shown at checkout.
3. Payment Authorisation
Your payment will be debited immediately after your order has been confirmed, and you will receive an email confirmation with the details.
If payment is declined or flagged as potentially fraudulent by Shopify :
- The order will not be processed
- You will be notified by email
- You may be asked to try again or use another payment method
4. Order Verification
For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:
- Verification of your email address
- Confirmation of your delivery address
- A request for proof of identity (in rare cases of suspicious activity)
We reserve the right to cancel any order that fails our verification process. In this case, a full refund will be issued.
5. Failed or Cancelled Payments
If your payment fails or is cancelled:
- Your order will not be processed
- You will need to return to checkout and complete your payment again
If funds have been debited but the order has not been confirmed, please contact us immediately at the following address : contact@casalumeya.com
6. Refund and Cancellation Policy
Cancellations: If you wish to cancel your order after payment has been processed, please contact us at contact@casalumeya.com within 12 hours after placing the order. Refunds will be issued to the original payment method.
Refunds: Please see our returns and refunds policy for eligibility criteria, processing times and procedures. Refunds may take up to 30 working days to appear in your account, depending on your bank’s processing times.
7. Fraud Prevention
To protect our customers and prevent fraudulent activity, Casa Lumeya reserves the right to carry out payment checks. We may request additional information or confirmation for certain transactions considered high-risk.
8. Contact Us
We respond to all enquiries within 24 hours.
- Trading name: Casa Lumeya
- Legal form: Natural person
- Telephone number: +32 479 78 45 89
- Email: contact@casalumeya.com
- Business status: Self-employed as a supplementary activity (Indépendant complémentaire)
- Business activities: Non-specialised retail; retail sale of lighting equipment; retail sale of baby and childcare products; retail sale of household equipment
- Customer service hours:
Monday to Friday, 8 am to 6 pm; closed on Saturdays, Sundays and public holidays