This policy is designed to ensure that you are fully aware of our policies and procedures for dispatch. By ordering from this shop, you agree to the policies set out in this policy.
At Casa Lumeya, we are committed to providing a seamless and exceptional shopping experience for all our customers.
Shipping costs
No Hidden Fees: All costs associated with your order, including taxes and shipping charges, are clearly shown before payment is confirmed.
Service Area
We deliver to the United Kingdom and Germany. Shipping is free on all orders, with no minimum order value.
Estimated Delivery Times
Estimated delivery is 5–7 calendar days from order confirmation, including processing.
Dispatch: our products are dispatched directly from our partner logistics centres located in France and Switzerland.
Timescales may be extended in the event of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
If you are unsure about delivery to your area, please contact us at: contact@casalumeya.com
Once your order has been dispatched, you will receive an email confirmation with tracking information.
We work with reputable carriers to ensure timely delivery.
Order cut-off time: 2 pm (London time), Monday to Friday. Orders placed after 2 pm, or on weekends and public holidays, are processed from the next working day.
Tracking instructions:
- Tracking Information: You will receive an email containing a direct link to track your parcel on the carrier’s website. You can also track your order directly on our site by entering your tracking number in the dedicated section.