TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale (‘the Terms’) govern the sale of products (‘the Products’) on the website of casalumeya.com ("the Site"). By placing an order on the Site, you acknowledge that you have read, understood and agreed to be bound by these Terms.
1. Scope
These Terms apply to all orders and purchases made on the Site and are subject to change at any time. Customers will be notified of significant changes to these terms. By using the Site, you agree to be bound by these Terms.
2. Prices and Payment
Prices are displayed in the currency shown on the Site and confirmed at checkout. Prices include applicable taxes.
We reserve the right to change prices at any time.
3. Order Acceptance
Orders are not considered accepted until we have sent you a confirmation email. We may cancel orders if we suspect fraudulent activity or if the order is incomplete or incorrect.
The customer will be informed by email if the order is rejected.
4. Delivery
We deliver to the United Kingdom and Germany. Shipping is free on all orders, with no minimum order value.
Estimated delivery times
Processing before dispatch: 1–2 working days (Monday to Friday).
Transit after dispatch: 6–8 working days (Monday to Friday).
Estimated total delivery time: 7–10 working days (Monday to Friday).
Timescales may be extended in the event of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
5. Product Use
Products purchased on the Site must not be used or sold for unlawful, misleading or fraudulent purposes.
6. Withdrawal Policy
Return and withdrawal requests are handled in accordance with our returns and refunds policy.
7. Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- UnionPay
8. Refunds
Where a refund is applicable, it is issued to the original payment method. Casa Lumeya may withhold reimbursement until the returned product or proof of return postage has been received.
Refund terms, return conditions and the handling of faulty or non-conforming products are set out in our returns and refunds policy.
- Refund methods : Refunds are issued to the payment method used for the purchase.
For more information about our refund policy, you can consult our returns and refunds policy
If we suspect fraudulent activity, we may cancel or refuse to process an order. In this case, the order amount will not be available for further use on your credit card until it has been credited to your account, which may take 30 working days
9. Liability
We shall not be liable for any damage or loss resulting from your failure to comply with these Terms.
10. Applicable law
These Terms are governed by Belgian law. In the event of a dispute, the competent courts will be determined in accordance with the ordinary rules of law.
By placing an order on this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms.
If you have any questions or concerns, please contact our team at contact@casalumeya.com or through our contact page
CONTACT INFORMATION:
We respond to all enquiries within 24 hours.
- Trading name: Casa Lumeya
- Legal form: Natural person
- Telephone number: +32 479 78 45 89
- Email: contact@casalumeya.com
- Business status: Self-employed as a supplementary activity (Indépendant complémentaire)
- Business activities: Non-specialised retail; retail sale of lighting equipment; retail sale of baby and childcare products; retail sale of household equipment
- Customer service hours:
Monday to Friday, 8 am to 6 pm; closed on Saturdays, Sundays and public holidays