This privacy policy explains how Casa Lumeya (the ‘Site’, ‘we’, ‘us’ or ‘our’) collects, uses and discloses your personal information when you visit, use our services or make a purchase on casalumeya.com (the ‘Site ’) or otherwise communicate with us about the Site (collectively, the ‘Services’). For the purposes of this privacy policy, ‘you’ and ‘your’ refer to you as a user of the Services, whether you are a customer, website visitor or another individual whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised privacy policy on the Site, update the ‘Last updated’ date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service and protect or defend the Services, our rights and the rights of our users or others.
Personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term ‘personal information’, we mean information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you submit directly through our Services may include:
- Order information including your name, billing address, delivery address, payment confirmation, your email address and telephone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer service information including the information you choose to include in your communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (‘ Usage Data ’). To do this, we may use cookies, pixels and similar technologies (‘ Cookies ’). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address and other information relating to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including suppliers and service providers that may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, which collect payment information (e.g. bank account, credit or debit card information and billing address) to process your payment, fulfil your orders and provide the products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.
Any information we obtain from third parties will be processed in accordance with this privacy policy. See also the section below, Website and Third-Party Links.
How we use your personal information
- Providing Products and Services. We use your personal information to provide the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, and providing other account-related features and functionality. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as described in its privacy policy and consumer privacy policy.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data-processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding potentially fraudulent, unlawful or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data-processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6 (1) (f) of the GDPR.
- Communicating with you and improving the Services. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest in being responsive, providing effective services and maintaining our business relationship with you under Art. 6 (1) (f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use to operate our shop with Shopify, go to https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), carry out analytics and better understand how users interact with the Services (in our legitimate interest in administering, improving and optimising the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products and advertisements on our Site and other websites.
These third-party cookies are used for various purposes, including:
- Analytics and performance cookies :
- Data collected : IP address, pages visited, time spent on the site and interactions with content.
- Data processing : This information is aggregated and analysed to measure audience size, identify trends and improve the user experience. Tools such as Google Analytics often anonymise IP addresses before storage
- Advertising and targeting cookies :
- Data collected : Browsing history, clicks, products viewed and approximate location.
- Data processing : These cookies allow advertisers (Google Ads, Meta/Facebook, etc.) to profile users and display personalised advertisements across different sites based on their interests. This data may be shared between several advertising partners to optimise targeting.
- Social media cookies :
- Data collected : Session identifiers, interactions with content (shares, likes) and sites visited.
- Data processing : When you interact with a social widget (such as Facebook’s ‘Like’ button), the social platform may track your activity and associate this information with your user account, even if you are not logged in.
- Third-party service cookies :
- Data collected : Login information, user preferences and interactions with services (e.g. online payment, live chat).
- Data processing : These cookies ensure that external services, such as secure authentication or transaction management, work properly. Providers (e.g. Stripe, PayPal) may retain this information to track payments or detect fraud.
See also Do not sell or share my data and GDPR policy
You can manage your cookie preferences through your browser settings or through our consent banner on your first visit. For further details, see our section on managing cookies.
Most browsers automatically accept cookies by default, but you can use your browser settings to remove or reject cookies. Please bear in mind that removing or blocking cookies may adversely affect your user experience and cause some Services, including certain features and general functionality, to malfunction or become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes and other reasons subject to this privacy policy. These may include:
- Suppliers or other third parties that perform services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, order fulfilment and shipping).
- Business and marketing partners to provide services and send you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose, or otherwise consent to our disclosure of, certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or within our corporate group, in our legitimate interest in running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce the applicable terms of service and to protect or defend the Services, our rights and the rights of our users or third parties.
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We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing activities as follows.
Websites and Third-Party Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on our use or a third party’s use of that information. Our inclusion of these links does not in itself imply endorsement of the content of those platforms or their owners or operators, except in the circumstances set out in the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.
As at the effective date of this privacy policy, we do not have actual knowledge that we ‘share’ or ‘sell’ (as those terms are defined in applicable law) the personal information of individuals under the age of 16.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee ‘absolute security’. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may in some cases refuse your request as permitted by law.
- Right of access/to know : You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
- Right to deletion : You may have the right to request that we delete the personal information we hold about you.
- Right to correction : You may have the right to request that we correct the personal information we hold about you.
- Right to portability : You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
- Right to opt out of sale, sharing or targeted advertising : You may have the right to ask us not to ‘sell’ or ‘share’ your personal information, or to opt out of the processing of your personal information for purposes considered ‘targeted advertising’, as defined in privacy laws. Please note that, if you visit our Site with the opt-out preference signal for global privacy control (Global Privacy Control) enabled, depending on your location, we will automatically treat this as a request to opt out of the ‘sale’ or ‘sharing’ of information for the device and browser you use to visit the Site.
- Restriction of processing : You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of consent : Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal : You may have the right to appeal our decision if we decline to act on your request. You can do this by replying directly to our refusal.
- Managing communication preferences : We may send you promotional emails, which you can opt out of at any time using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those concerning your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to a request. In accordance with applicable laws, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.
International users
Please note that we may transfer, store and process your personal information outside the country where you live. Your personal information is also processed by employees and third-party service providers and partners in those countries.
If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms such as the European Commission’s standard contractual clauses or an equivalent contract issued by the relevant UK authority, as applicable, unless the transfer is to a country deemed to provide an adequate level of protection.
Contact
We respond to all enquiries within 24 hours.
- Trading name: Casa Lumeya
- Legal form: Natural person
- Telephone number: +32 479 78 45 89
- Email: contact@casalumeya.com
- Business status: Self-employed as a supplementary activity (Indépendant complémentaire)
- Business activities: Non-specialised retail; retail sale of lighting equipment; retail sale of baby and childcare products; retail sale of household equipment
- Customer service hours:
Monday to Friday, 8 am to 6 pm; closed on Saturdays, Sundays and public holidays